Monthly Archives:September 2016

In Search of Hidden ROI? Don’t Overlook Employee Onboarding

Roger Van Nuis No Comments

Onboarding is a challenge for most technical companies. In my 30-plus years as a hiring manager in the industrial automation business it took, on average, three months to learn the product and application basics. Even with three to five years’ experience, it took six months to become proficient enough to make effective sales calls. Despite this lag in performance, many companies have no effective policy or procedure that ensures efficient and effective onboarding.

Sick CRM? Get The 5-Step Cure

Roger Van Nuis No Comments

With CRM, 80% of us suffer from low adoption leading to poor ROI-itis. Fortunately, this condition is not terminal and can be fixed by following five easy steps. 

Predictive Analytics Delivers an Edge to Industrial Suppliers

Roger Van Nuis No Comments

The industrial supply landscape is often a battle of having the right solution available when your customer needs it. Do this well and your customer will boost your service score. The result is you get closer to being a true partner and not just a commodity supplier.

Why Is CRM Adoption So Difficult? First Answer: “Who Is Your CEO for CRM?”

Roger Van Nuis No Comments

Have you invested plenty but still struggle to get adoption and ROI on your CRM?

You don’t have to settle for an underperforming CRM. Use this guide to Identify the issues, detail a path forward and reconstitute your project with a CEO for CRM.

Case Study: Spartan Controls Finds the Right Partner in SalesProcess360 for Their CRM Journey

Roger Van Nuis No Comments

By all accounts, Spartan Controls is a highly successful company.  For over 60 years, Spartan has been successfully providing customers with high performance solutions, industry expertise, lifecycle support, and technical training.  

How Will AI Enhance CRM?

Roger Van Nuis No Comments

At a recent training session of Texas, A&M Industrial Distribution students, a question came up that I believe is important to a lot of people evaluating the CRM space with possible fit into their enterprise. The question was “how will AI be used in the development of CRM products and solutions?”

An insightful question considering the intense power of AI and how it may directly impact and transform the customer – supplier relationship.

Insider Magazine Host Walt Boyes Interviews CRM Thought Leader Brian Gardner of SP360

Roger Van Nuis No Comments

Brian Gardner of SP360 was interviewed by Insider magazine host Walt Boyes.

“This is the first such video interview for The Insder magazine,” said Boyes. During the interview, Brian talks about his 25-year journey in the CRM space and his most recent success with his CRM consulting company, SalesProcess360 (SP360). The discussion covers the real issues of underperforming CRM and how to drive additional ROI and overall customer satisfaction for their clients. 

How Dashboards Can Provide Your Sales Team with a Dynamics 360-Degree View

Roger Van Nuis No Comments

Actionable, process-oriented dashboards provide visibility to critical information needed to manage all stages of the sales process from lead to after sale follow up. Dashboards let you see every step of the sales process even how you are performing on a daily, weekly, monthly and annual basis.

New CRM Consulting Client: Caltrol Inc. of Las Vegas

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SalesProcess360 has entered into a CRM consulting agreement with Caltrol Inc. of Las Vegas. 

Working closely with the Caltrol CRM team and all key stakeholders, SP360 will audit their current sales processes and CRM needs, and produce a detailed implementation strategy to elevate performance, customer service and resulting ROI.   

New Client: Vinson Process Controls Selects SP360 to Elevate Customer Value on Existing CRM

Roger Van Nuis No Comments

SalesProcess360, LLC has entered into a CRM consulting contract with Vinson Process Controls Inc.  Working closely with the Vinson CRM team and all key stakeholders, SP360 will audit and review their current CRM and produce a detailed plan to elevate performance and resulting ROI.     

SalesProcess360 Videos featuring Brian Gardner

Get insights based on decades of experience in industrial markets, including why you should think beyond outside sales, how to take a proactive approach to sales opportunities and how to let sales process drive your CRM wish list.